Workflow Modernization

The Challenge

In the federal government, getting a new software system approved for use can take months of heavy paperwork. This process, known as gaining an Authority to Operate (ATO), is often a major roadblock. At the Centers for Medicare & Medicaid Services (CMS), these outdated, manual compliance workflows were slowing down the agency's ability to launch new digital tools. CMS needed a fresh approach to break through the red tape, speed up approvals, and encourage innovation while maintaining strict security.

Our Story

Program Management Solutions took on the challenge of completely rewriting the CMS compliance story. We knew that simply adding new software wouldn't fix a broken process. Instead, we aimed for total workflow modernization to eliminate the manual burden.

"PM Solutions provides support to move from burdensome, manual compliance to compliance automatization."

We put the users at the center of our strategy. By talking directly with the people who actually do the work, we mapped out exactly where the bottlenecks were happening.

"Incorporate human centered design throughout the modernization lifecycle (ie: business process mapping and reengineering should include HCD and agile best practices, designing with users products that actually meet their needs)."

We tested new ideas, built digital versions of the workflows, and launched them directly to the users to ensure they actually solved the problem.

The Impact

By automating the compliance process, we turned a slow, frustrating chore into a smooth and efficient workflow. Product teams at CMS no longer have to spend countless hours manually writing out compliance documents.

"Goals have been met regarding burden reduction to product teams in terms of writing control compliance descriptions."

Our modernization efforts drastically reduced operational costs and sped up the entire approval process. Thanks to our user-focused design and agile methods, CMS can now launch innovative tools faster than ever before.

Here is a case study focused on our Information Management and Information Technology (IMIT) expertise, based on our work with the Air Force Medical Readiness Agency (AFMRA) Chief Health Informatics Officer (CHIO). It is written in an engaging narrative voice and formatted perfectly for your website.